Privacy Policy

Privacy Policy

This site is published and operated by Ferny Grove Shopping Village (“FGSV”). FGSV is committed to protecting the privacy of our customers and others who deal with us or use our website. This Privacy Policy outlines how FGSV collects, uses, discloses and stores your personal information, and how you may access or correct that information or lodge a complaint. This policy is provided in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

Information Collected

When visiting our site, a record of your visit may be logged. Some or all of the following information may be recorded and used by FGSV to improve its service: the user’s server address; the user’s operating system; the user’s domain name; the date and time of the visit to the site; the pages accessed and the documents downloaded; and the type of browser used. This information is supplied by your browser.

This data is collected via cookies and analytics services and is generally not used to identify you individually. You can manage your cookie preferences through your browser settings.

Except as required or authorised by law, FGSV will not attempt to identify users or their browsing activities without their consent. However, in the unlikely event of an investigation, a law enforcement agency may exercise a warrant to inspect our server logs.

User Submissions

By submitting material to any of our servers, for example by email, via the FGSV website or FGSV social media pages, you agree that:

• (a) the material will not contain anything unlawful or unfit for publication;
• (b) you will use reasonable efforts to scan and remove any viruses or other harmful features before submitting any material;
• (c) you own the material or have the right to provide it to us and FGSV may publish or use the material without liability; and
• (d) you agree not to take action against us in relation to material you submit and to indemnify us if any third party takes action related to your submission.

By submitting material, you also consent to FGSV using, reproducing, modifying and publishing such content as necessary for its business purposes, in accordance with this Privacy Policy and applicable laws.

Collection of Personal Information

Other information collected by us—for example through the use of an online form—will only:

• be collected by lawful and fair means;
• be used for a lawful purpose;
• be collected with your consent; and
• be collected with a clear and explicit purpose.

We will take reasonable steps to ensure that you are informed of the purpose of collection and your rights under the Australian Privacy Principles.

Competitions

By entering FGSV competitions, you agree to the collection and use of your personal information for the purpose of administering the competition, including notifying winners and distributing prizes.

PGA reserves the right to have final say on prizes/winners and no correspondence will be entered into.

All prizes advertised in competitions are subject to retailer availability and must be used within stated time frames.

Subscriptions

FGSV offers a free subscription service so that you can receive information about FGSV via email. While FGSV endeavours to provide timely updates, it is not liable for non-delivery or delays.

When you email us or register with our free subscription service, you consent to FGSV using the information you provide. Specifically:

• We will record your email address, name and any other personal information you provide.
• We will only use your personal information for communication with you.
• We will not use your personal information for any other purpose without your consent.
• We will not disclose your personal information without your consent.
• You may unsubscribe at any time by following the instructions in our emails or contacting us directly.

We will take reasonable steps to ensure your personal information is accurate, up to date and secure.

Security of Your Information

FGSV takes all reasonable steps to protect personal information from loss, unauthorised access, misuse, modification or disclosure. We use secure facilities and systems to store information and access is restricted to authorised personnel only.

However, to the maximum extent permitted by law, FGSV accepts no liability for unauthorised access or use of personal information.

Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on our website with a revised effective date. Continued use of the website after changes are made constitutes your acceptance of the updated policy.

Contact and Access

You may contact us to access, correct or update your personal information, or to make a privacy complaint. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

To make a privacy-related enquiry, please contact us via the details on our website.

This Privacy Policy forms part of and should be read in conjunction with FGSV Web Terms and Conditions. 

Copyright © Ferny Grove Shopping Village

Updated August 2025